CAN I STILL BUY FROM YOUR WEBSITE?
Yes, we are currently able to accept orders and ship internationally. We recommend that you order to addresses that you know you will be able to access, such as your home, rather than business addresses where access may be limited.
DO YOU SHIP NORMALLY?
We try to. Our carriers inform us of the changing circumstances they face on a daily basis, which means that minor delays do occur internationally.
We will be sure to notify you of any significant delays using the email address you enter at checkout.
CAN I CHANGE MY SHIPPING ADDRESS?
We understand that you may now need to change your delivery addresses, and some couriers have a self-service option that allows you to do so.
If this option is available to you, it will be included in the tracking information that will be sent to you once your order has left the warehouse. If the option is not available on your tracking link, then the carrier does not have the ability to do so.
Unfortunately, the RHO support team is unable to change the shipping address of your order once it has been placed.
WHAT IF I AM NOT THERE TO RECEIVE MY PACKAGE?
We will contact you to accommodate your schedule. If you are unable to change your delivery address and no one else can accept delivery, we will call you at your location. To ensure a delivery without breakage, theft or loss, the delivery person cannot leave your order in a safe place at the address indicated since it is often a non-standard package.
In this case, your order will remain in a safe place at our warehouse. You will have to come and pick up your order at 8451 Parkway Boulevard, Anjou H1J 1M8.
HOW LONG DO I HAVE TO RETURN MY ORDER?
We understand that it is not as easy as usual to return packages, which is why we have extended the return period to 40 days. If you have any problems returning your items, please contact our support team at www.rho.ca/pages/nous-joindre.
HAS COVID-19 HAD AN IMPACT ON RHO'S SUPPLY CHAIN?
Currently, our production operations have not been affected by the spread of COVID-19. We are monitoring the situation very closely, working with local authorities in the affected areas and following the advice of the World Health Organization. The well-being and health of our suppliers is a top priority for us. If the authorities recommend that we take additional measures, we will certainly follow their advice.
I HAVE MORE QUESTIONS
Please contact our support team here: www.rho.ca/pages/nous-joindre