We’re unable to make any changes to your order once you’ve hit the ‘place order’ button, this includes the following:
- Changing the item
- Delivery/billing address
- Adding items to your order
- Shipping method
There is no option where you can cancel your order in the section of your account. Once the order is placed, it is too late to cancel it.
You will have to follow our return process. Click here to learn more.
If you don’t have a customer account, we’re unable to cancel the order for you.
*If you input the incorrect address at checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
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We are currently experiencing a high volume of enquiries. Please bear with us, as we will try and get back to you as soon as possible.